What can you expect from a cruise on SuperStar Aquarius? Of course an amazing voyage of discovery and surprise! But here’s an important guide to ensure further that your cruise from Keelung, Taiwan goes without a hitch:
TO CHECK-IN AT KEELUNG PORT, YOU MUST BRING:
1. International passport
2. Photocopy of passport in A4 size or letter size. It should be 100% of original size (MUST be clear and no enlargement or decrease in actual passport size).
3. Visa (if required, depending on your country of citizenship)
4. Filled out Japan Embarkation/Disembarkation (ED) Card (you can get request an ED card at check-in counter). Insert this in your passport.
To check-in luggage and pass face-to-face clearance, guests need to present passport, visa if needed, and cabin access keycard.
PRIOR TO BOARDING
1. At Immigration, prior to boarding the ship, Star Cruises Embarkation will need your:
a) International passport
b) Visa if required
c) Japan Embarkation/Disembarkation (ED) Card (that has been filled out)
d) Cabin access card
e) Passport photocopy in A4 size or letter size
2. Ship Embarkation will keep your passport, visa and ED card, but will return the following:
a) Cabin Access Card
b) Passport photocopy in A4 size or Letter size
Day 1 Arrival at 1st Japan Port (i.e. Ishigaki) – Face-to-Face Clearance
1. Guests should proceed to designated venue to do arrival ‘face-to-face’ clearance accordingly by following the ship announcement or Star Navigator’s Important Notice.
2. Guest MUST bring along Access Card and passport photocopy in order to receive landing pass on the 1st Japan Port of Call.
3. Each guest must do the finger scanning at Immigration Counter with his/her own landing pass. Guest is not allowed to conduct immigration arrival clearance on behalf of others.
4. After Immigration Clearance, you will proceed to disembark from Ship. At the gangway, ship crew will request Guest to show their Cabin Access Card and passport photocopy with landing pass before disembarking.
5. Japan Customs will check at the gangway. Guest is not allowed to bring prohibited items such as fruits, plants, and meat products when going ashore.
6. Upon return to Ship (after shore excursion), Guest will have to show their Cabin Access Card and assport photocopy to board Ship.
Important Reminders Ashore:
7. Landing permit will be only issued once. If lost, passenger is not allowed to go ashore. If guests misplaces their landing permit, they will be classified under “Not to Land” (NTL) status in Japan.
8. For guests who missed the arrival face-to-face clearance after the session ended, he/she will NOT be allowed to go ashore at any Japan ports.
Day 2 Arrival at 2nd Japan Port (i.e. Naha)
1. Guests no longer need to do ‘face-to-face’ departure formality at the last port of Japan Call. They can proceed to disembark the Ship and just present their Cabin Access Card and passport photocopy to ship crew (at gangway) and immigration officers at gangway/ terminal.
2. Japan Customs will check at the gangway. Guest is not allowed to bring prohibited items such as fruits, plants, and meat products when going ashore.
3. Upon return to Ship (after shore excursion), guests will have to surrender their passport photocopy with landing pass to Ship Embarkation Team at Gangway.
LAST DAY OF CRUISE: PASSPORT DISTRIBUTION & DISEMBARKATION
1. During passport distribution, you may collect passports on behalf of friends and/or family. However, he/she must bring along their access cards. One access card to claim one travel document. Guests can refer to the Star Navigator for the passport distribution venue and schedule.
2. For foreigners to land in Taiwan, Taiwan Arrival Card must be filled out completely by guests themselves.
3. Upon arriving in Taiwan, these are the things that are prohibited to bring ashore due to Quarantine and Custom Regulations: animal meat kind of products, products that contain or made with meat (i.e. instant soup, noodles, curry, etc.), cat and dog food, fresh fruit, plants and products from limbic and verminous affected areas, soil, and the plants with soil.
4. Guests have to bring their own luggage ashore and have it checked at Taiwan immigration’s ‘face-to-face’ and luggage clearance.
For further information, please email us at firstname.lastname@example.org